CUSTOMER SUPPORT

Privacy

Any personal details that you provide Ruby’s Boutique are strictly confidential. The use of all of these details will always be approved by you, except in the case of legal requirements. Ruby’s Boutique will not sell or give your information to any third parties not associated with our website directly.

By using our site, you agree to the collection and use of information in accordance with this policy.

Personal Information Collected

The personal information we collect may include your:

  • Name
  • Delivery/billing address
  • Email address
  • Telephone number
  • Mobile number
  • Browser IP address
  • Your payment information (see Security below)
  • Your order history

The personal information we collect from you will be used for some or all of the following purposes:

  • To deliver the products you have purchased to you.
  • To update you on the delivery of the product and for customer support purposes
  • To provide you with relevant product information
  • Improving our products and services
  • To meet any compliance or regulatory obligations
  • Fraud monitoring and prevention

We will contact you if we need to use your information for any other purpose unrelated to the above.

Log Data

Like many website operators, we collect information that your browser sends whenever you visit this website This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from most websites and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Your purchase is secured by Paypal and Shopify Payments. Your credit card details are passed securely through Paypal and Shopify Payments' certified secure payment process, not stored by our website. A Secured Socket Layer with a 128 bit encryption ensures your payment details are protected.

We take a firm stance against credit card fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.

If you believe that your credit card details have been used against your knowledge or permission, please contact us as soon as possible and we will assist where we can in preventing any orders being shipped. We recommend that you also contact your bank and get a block on the card, to prevent any future transactions being placed fraudulently.

Links to Third Party Websites

Our privacy policy extends to the information based on our website, however we may have links to external sites. Those external sites are not covered by our Privacy Policy and we recommend that you check out those policies before using any third party website. if you follow a link to any third party website, this may allow third parties to collect or share your personal data. Ruby’s Boutique does not accept responsibility or liability for these policies. 

How Long Do We Keep Your Information?

Ruby's Boutique will only keep your information for as long as you are a customer, or until such time that you request for your personal information to be removed or deleted.

Your Rights

  • The right to be informed about how your personal information is being used 
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you 
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages and to withdraw consent at any time
  • The right to complain to your data protection regulator

Changes To This Privacy Policy

Ruby’s Boutique may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Privacy Breaches

If for any reason, you believe your privacy has been breached, please contact us and we will investigate the issue.

SHIPPING

  • All orders will be shipped from Ruby’s Boutique within 48 hours of payment.
  • Payment receipts will be sent to your email address.
  • Shipping rates:
    • Standard shipping = $10 
    • Express shipping (available in Australia only) = $15
    • International shipping (flat rate) = $30

DELIVERY TIMES: DUE TO COVID-19 PLEASE BE PATIENT WITH ORDERS. 

  • Delivery times are estimates only and cannot be guaranteed. 
  • Please allow an extra 2-3 business days for your parcel to arrive during Covid-19. 
  • We do not accept any responsibility for delays by Australia Post, once your order has been dispatched. All orders have a tracking number attached. 

RETURNS

  • All products are thoroughly checked by our staff for quality assurance purposes prior to posting to ensure there are no defects. However if you believe the product has been damaged in transit or is not what you ordered, please contact Ruby’s Boutique at info@rubysboutique.com.au within 48 hours of receipt. Please include a picture of the item you received in the email.
  • If available, a replacement item will be shipped to you at no cost. If a replacement item is not available, store credit is the default return resolution.
  • All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached.
  • Returns are not offered unless the item is defective, or you receive an incorrect item or a size you didn’t order.

Missing Packages

  • All packages from Ruby’s Boutique will have a tracking number provided by the postal / courier service. If you feel your package may be missing please contact us at info@rubysboutique.com.au.
  • In the event your order is lost in transit, a replacement item will be shipped to you at no cost, if available. If a replacement item is not available, store credit is the default resolution.
  • Ruby’s Boutique takes no responsibility for registered packages confirmed to be delivered by the postal / courier service.

SIZING

  • Returns cannot be processed due to sizing issues, unless we have sent you an item in a size you didn’t order.
  • Please use the sizing guide below when deciding which items to order.

 

Clothing sizes

AUS / NZ

US

UK

EU

4 (XXS)

0

4

32

6 (XS)

2

6

34

8 (S)

4

8

36

10 (M)

6

10

38

12 (L)

8

12

40

14 (XL)

10

14

42

16 (XXL)

12

16

44

18 (XXXL)

14

18

46

 

JEANS sizes

Jeans Size

AU / NZ

USA

UK

23

N/A

0

N/A

24

6

2

6

25

7

N/A

7

26

8

4

8

27

9

N/A

9

28

10

6

10

29

11

N/A

11

30

12

8

12

31

13

N/A

13

32

14

10

14

33

15

N/A

15

34

16

12

16

 

FOOTWEAR sizes

Length (cm)

AU / NZ / USA

UK

EU

21.6cm

5

3

35.5

22.2cm

5.5

3.5

36

22.5cm

6

4

36.5

23cm

6.5

4.5

37

23.5cm

7

5

37.5

23.8cm

7.5

5.5

38

24.1cm

8

6

38.5

24.6cm

8.5

6.5

39

25.1cm

9

7

39.5

25.4cm

9.5

7.5

40

25.8cm

10

8

40.5

26.3cm

10.5

8.5

41

 

Contact Us

If you have any questions about this Privacy Policy, or any of the above Terms & Conditions, please contact us at:

Email: info@rubysboutique.com.au